• +65 85113734

  • bd@ridik.net

Infrastructure Services

Infrastructure Services

Our Infrastructure Services caters to the three most crucial principles of global business:

  • Empowering businesses to be in a constantly ready-state
  • Structure business framework service delivery
  • Speeding up delivery

IT Service Desk

It provides an interface to users for the entire spectrum of service management activities. Service offerings range from automating existing service desks to implementing new ones, and consolidating IT service desks to incorporating web-enabled support.

Our Service Desk acts as the nodal point between service providers and end-users. It proactively keeps users informed of all relevant service events, actions and service changes that are likely to affect them. The RiDiK Service Desk provides end-to-end ownership of the calls till resolution.


  • Setting up global IT Service Desks for IT infrastructure support and management
  • Providing single point of contact for IT users of an enterprise across locations and geographies
  • IT infrastructure support covering desktop/laptops, servers, operating systems, office productivity suites, email and browser support, network and connectivity issues, line of business and custom applications, handheld support and infrastructure support
  • Incident management for user queries, so each issue is logged and monitored until resolved
  • Workflow engine to move issues through a defined flow from open to closed, including monitoring to ensure response time is within the guidelines of any existing service level agreement (SLA)
  • Handling user administration management

Remote IT Infrastructure Management(RIM) Services


  • Remote Monitoring & Management of EU/Servers/Network/Storage Devices.
  • Onsite / Offsite services and Leveraging Advanced Technology Tools
  • Rapid Response & Issues Resolution
  • Improved SLAs and Maintain Up-to-Date Software Licenses & Versions
  • Multi-skilled & Experienced Resource Pool
  • Round-the-Clock Operations and Accurate Reporting (Uptime, Usage etc).

Facilities Management Services


  • Skilled Manpower Resources
  • L1 / L2 / L3 level
  • End-User / Server / Network / Storage / Peripherals
  • Well-defined Scope of Work (SOW) and Competitive SLAs
  • 24x7 Shifts and Vendor Management
  • End-to-End Project Management and Industry Best Practices

Server Management


  • Implementation, Monitoring & Management and Consolidation & Virtualization
  • OS & Application Maintenance and Systems Resource Tracking
  • Performance Thresholds & Alerts
  • Data Backup Scheduling and Risk Assessment & Mitigation
  • 24x7x365 Operations
  • Reporting & Analysis

Network Services

RiDiK networking offers consulting, solution design, implementation and integration, bringing to the table technology, product and multi-domain business expertise, along with stringent quality processes and strategic alliances with product vendors.


  • LAN,WAN,MAN Design, Implementation & Management
  • Hubs, Switches, Routers etc. Monitoring & Management
  • Bandwidth Utilization Monitoring and Network Performance Tracking & Reporting
  • Real-time Notifications & Alerts
  • Network Bottlenecks & Clogging Resolution
  • Network Security Management and Remote Monitoring & Management
  • Policy Defining & Implementation
  • Contingency Measures & Risk Alleviation

Annual Maintenance Contracts


  • Software Applications Maintenance and ERP Maintenance
  • Hardware (selectively)
  • Comprehensive / Non-Comprehensive
  • Customized Contracts